Refund policy

 

Return Policy

Your satisfaction is our priority! If you receive an item that is damaged or broken during shipping, we will accept the return and offer a refund or replacement.

 Return Conditions:
1. Items can be returned if they arrive damaged or broken.
2. To request a return, you must provide a photo of the damaged item and the SCU number.
3. Contact us within 14 days of receiving the product to initiate a return.
4. The item must be returned in its original packaging, if possible.

 Return Procedure:
1. Contact our customer support team at [insert email or contact form] to submit a return request.
2. When submitting your request, please include:
   - A photo of the damaged item clearly showing the issue.
   - The SCU number of the product (found on the packaging or label).
3. After approval of your return request, you will receive instructions on how to return the item.
4. Refunds will be processed within 7 business days after the item is received and inspected.

 Return Shipping Costs:
The return shipping costs will be covered by us if the item is received damaged or broken.

 Refunds:
Once the returned item is received and the damage is confirmed, the refund will be processed to the original payment method used during the purchase.

For any questions or further information, please contact us at [contact information].