Frequently Asked Questions
What are the shipping costs?
We do not charge shipping fees for any orders. You pay nothing extra for the delivery of your products.
What is the delivery time for your products?
The delivery time is between 7 and 12 business days. You will receive a confirmation email once your order has been shipped.
How can I track my order?
After your order has been shipped, you’ll receive an email with a tracking number. Use this number to track your order status on our website.
Can I cancel or change my order?
You can cancel or modify your order within 24 hours of placing it. Please contact our customer service team for assistance. After this period, we cannot guarantee changes or cancellations.
What is your return policy?
If your item arrives damaged, you can return it for a replacement or refund. Contact us within 14 days with a photo of the damaged item and its SCU number. Return shipping costs are covered by us. Learn more in our Refund Policy.
Can I change the delivery address after placing an order?
Yes, you can change your delivery address within 24 hours of placing the order. Please contact our customer service team to make the update.
How can I contact customer service?
You can reach our customer service team at ayashopeu@gmail.com or through the contact form on our website. We aim to respond to all inquiries within 24 hours.
Aya - The Little Yorkie with Big Inspiration
Over 250+ reviews on Google from our clients
I ordered the 6-in-1 Retractable Dog Leash, and I’m very happy. The leash is sturdy, comfortable, and makes walks easier. I’ll definitely order again.
The Portable Dog Paw Cleaner is awesome! Very easy to use and really works. I contacted support with a question, and I got a quick and helpful response. Highly recommend!
I stumbled upon the site by chance and was skeptical, but I'm very happy! The Pet Cooling Mat arrived on time, and my dog loves it. I definitely recommend it and will order again!
I was initially hesitant to order from this site, but now I’m very happy! I ordered several products, and they all met my expectations. I’ll definitely order again!
I stumbled upon the site by chance and was skeptical, but I'm happy with my purchases. Everything arrived on time, and the quality is good. I’ll order again, but I’d like more variety in products.
I ordered the 6-in-1 Retractable Dog Leash and I'm very satisfied. The leash is high-quality and easy to use. The ordering process was simple, and delivery was fast. I’ll definitely be back!
